At MaxMotion Fitness Shop, we stand behind our Olympic-grade equipment with the same commitment we bring to your fitness journey. If your purchase doesn’t meet your expectations, our straightforward returns process ensures resolution with the efficiency of a well-executed clean and jerk.

Returns Eligibility

You may return most items within 15 days of delivery for a refund or exchange, provided they are:

  • In original, unused condition
  • In original packaging with all tags and accessories
  • Accompanied by proof of purchase

Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on BELTS, CLOTHING, BODYWEIGHT KIT, and BPU/WPC Approved equipment unless faulty.

Step-by-Step Returns Process

  1. Initiate Your Request: Email [email protected] with your order number and reason for return within 15 days of delivery.
  2. Await Authorization: Our team will respond within 48 hours (like our shipping response time) with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Securely: Repack items with the same care we use when shipping Olympic bars – original packaging preferred.
  4. Ship Your Return: Send to our Bradford facility using a trackable service. Return shipping costs are the customer’s responsibility unless the item is faulty.

Exchanges

Need different weight plates or bar length? Follow the same process as returns, clearly stating your desired exchange item. We’ll process once we receive the original item.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 3-5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Non-refundable unless return is due to our error

Returns Request Template

Subject: Return Request – Order #[Your Order Number]

Dear MaxMotion Team,

I would like to request a return/exchange for my recent purchase (Order #______).

Item(s) for return: [Product Name(s)]

Reason: [Please specify]

Preferred Resolution: [Refund/Exchange for _____]

I confirm the items are unused and in original packaging.

Best regards,
[Your Full Name] [Your Contact Information]

Damaged or Faulty Equipment

If your Olympic bar or plates arrive damaged (though we pack them with competition-level care):

  1. Photograph the damage within 48 hours of delivery
  2. Email images to [email protected] with your order number
  3. We’ll arrange a replacement or return at no cost to you

For any questions about our policy, contact our team at [email protected] or +44

+000 000 000
. We handle returns with the same precision we apply to crafting our gym equipment.