At MaxMotion Fitness Shop, we deliver Olympic-grade equipment with the same precision we apply to crafting it. Whether you’re setting up a home gym or outfitting a professional facility, our shipping and returns processes are designed for maximum efficiency.

Shipping Information

Order Processing

We process all orders within 1-2 business days of payment confirmation. You’ll receive tracking information as soon as your equipment ships.

Shipping Options

Standard Shipping (DHL/FedEx):
– Delivery time: 10-15 business days after dispatch
– Flat rate: £12.95
– Recommended for urgent orders

Free Shipping (EMS):
– Delivery time: 15-25 business days after dispatch
– Available for orders over £50
– Ideal for non-urgent shipments

Note: Delivery times may vary slightly for international orders outside Europe. We cannot ship to certain remote areas in Asia.

Returns & Exchanges

We stand behind our equipment like an Olympic lifter stands behind their training. If you’re not completely satisfied, our straightforward returns process ensures resolution with the efficiency of a well-executed clean and jerk.

Eligibility

You may return most items within 15 days of delivery provided they are:

  • In original, unused condition
  • In original packaging with all tags and accessories
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • BELTS
  • CLOTHING
  • BODYWEIGHT KIT
  • BPU/WPC Approved equipment (unless faulty)

Step-by-Step Returns Process

  1. Initiate Your Request: Email [email protected] with your order number and reason for return within 15 days of delivery.
  2. Await Authorization: Our team will respond within 48 hours with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Securely: Repack items with the same care we use when shipping Olympic bars – original packaging preferred.
  4. Ship Your Return: Send to our Bradford facility (17 Thornton Rd, Bradford, GB BD7X 7BO) using a trackable service. Return shipping costs are the customer’s responsibility unless the item is faulty.

Exchanges

Need different weight plates or bar length? Follow the same process as returns, clearly stating your desired exchange item. We’ll process once we receive the original item.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 3-5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Non-refundable unless return is due to our error

Damaged or Faulty Equipment

If your Olympic bar or plates arrive damaged (though we pack them with competition-level care):

  1. Photograph the damage within 48 hours of delivery
  2. Email images to [email protected] with your order number
  3. We’ll arrange a replacement or return at no cost to you

Returns Request Template

Subject: Return Request – Order #[Your Order Number]

Dear MaxMotion Team,

I would like to request a return/exchange for my recent purchase (Order #______).

Item(s) for return: [Product Name(s)] Reason: [Please specify] Preferred Resolution: [Refund/Exchange for _____]

I confirm the items are unused and in original packaging.

Best regards,
[Your Full Name] [Your Contact Information]

Contact Us

For any questions about our policy, contact our team at [email protected] or +44

+000 000 000
. We handle returns with the same precision we apply to crafting our gym equipment.